Blog

With the recent announcement of our partnership with, and investment by TaskUs, we wanted to share some of the highlights that are under the hood of our flagship moderation product, Safety Operations Center.

With 86% of people using social media at least once per day, toxicity has gone digital. Cyberbullying, shaming, and other forms of toxicity are on the rise and that trend looks like it will continue to climb. 

eSports’ popularity has exploded in recent years, even competing with traditional sports. Its stars grace the cover of the likes of ESPN magazine, and its teams are avidly followed by millions of fans. At live events, gamers attract enormous crowds, and eSports have become so popular that there are petitions for it to become an Olympic event. 

Until now, many tech companies have been largely protected from any toxicity found on their platforms by Section 230 of the Communications Decency Act in the U.S. and similar protections around the globe. This type of legislation places much of the responsibility for content found on platforms, and potential online toxicity, on the users that post it; not on the platforms that host it. With recent developments, all this could change dramatically.

Targeting and eradicating toxicity is a crucial element to ensuring that gaming remains fun and safe for everyone involved. Tackling this has brought many stakeholders together to create an alliance that’s dedicated to the good of gaming and that fights harassment, discrimination, and abuse.

Everywhere in the world, gaming, streaming, social, and search platforms are trying to find ways of moderating the content on their platforms.